Your First Visit



  • Please call 02 6242 5050 to make an appointment


  • Your first appointment


If it is your first appointment, please arrive 5 minutes earlier to complete a new patients form. Appointments run for 30 minutes and include a diagnostic consultation as well as treatment. Each of our physiotherapists see one patient at a time.


  • SMS appointment reminder


On the day before your appointment, an SMS will be sent to your mobile phone number to remind you of your appointment time. You are not required to reply to this message. Please call 6242 5050 if you need to reschedule or cancel an appointment rather than replying to the SMS message.


  • What to wear


Please wear loose and comfortable clothing such as trackpants, shorts and t-shirt, to your appointment 



  • No referral is required for private patients


A doctors referral is not required if you are a private patient (i.e. not claiming on workers compensation or a third party).



  • HICAPS Available


Please bring along your Private Health Insurance card. We can scan your card to get the rebate from your fund, so that you will only need to pay the gap.



  • Enhanced Primary Care Plans


The cost of Enhanced Primary Care treatment can be claimed back on Medicare. We require payment at the time of consultation. Your reciept can be taken to Medicare for a rebate. Please bring along your EPC referral (from your GP) to your physiotherapy appointment.



  • Workers Compensation, DVA and Third Party


We accept Workers Compensation, DVA and other third party claims. If you are claiming on third party or workers compensation, please bring your doctors referral and your insurance claim number. 

Please note: unless the claim number and name of insurance company is given, OR aprroval of claim is provided in writting, the payment for the consultation must be paid by the patient at the time of treatment.



  • X-rays and diagnostic scans


Please bring along any relevant x-rays and scans or online usernames/passwords to your physiotherapy appointment.